e-Government (from electronic government, also known as e-gov, digital government, online government or in a certain context transformational government) refers to the use of internet technology as a platform for exchanging information, providing services and transacting with citizens, businesses, and other arms of government.
The e-Government initiative was launched to lead the country into the Information Age. It will improve how the government operates internally, as well as how it delivers services to the people of Malaysia. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses. At the same time, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement. This would enable the government to be more responsive to the needs of its citizens.
The e-Government provides services such as:
1. e-Filling (https://e.hasil.org.my/)
2. Renewing road tax (http://www.myeg.com.my/ or http://www.jpj.gov.my/)
3. Driving License Online (http://jpj.myeg.com.my/JPJSERVE/)
4. KWSP’s i-Akaun (http://www.kwsp.gov.my/index.php?ch=p2iakn&lang=en)
5. e-Perolehan (http://home.eperolehan.gov.my/en/default.aspx)
Citizen barriers toward adoption of e-Government service
Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and year-round fashion. Success in delivering electronic services depends upon the capability and self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal data within an open and accountable government. Citizens also face problems such as PC and internet connections cost, usage of PC for older citizens and availability of internet connections in rural area.
Government should make sure the decision and policy they made are keep pace with the technological change and progress in ICT and multimedia industries. E-Government needs marketing expertise in order to better promote awareness, encouragement and dissemination of information on the benefits that can be obtained by citizens and other users. Besides, the government can educate the future generations by introduce e-Government in education sector.
The vision of e-Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and its entire citizens. Therefore, all Malaysians should take responsibilities to promote e-Government including government employees.
3 comments:
Very good design for the blog...
provide the efficient website for people to visit.
thx dear friend~
Yes i agreed with you.In my point of view the internet is the great platform or the source of exchanging information in all over the world.There are three main search engine Google,Yahoo and MSN.The Google is a very big one search and very very useful for the users.Plastic Cards.
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